Demeaning

<p>I have to say, that i am disgusted with the service we have received from African Recovery Solutions. 24 Feb 2017 - their client and i were in a small bumper bash. the gentlemen that bumped me was such an upstanding citizen, kept to his word everything, however i can't say the same about the insurance company. they requested 3 x quotes so we took my car for the quotes, all 3 x quotes came back rounding by the amount of R27 000 to repair, African Recovery Solutions tells me they are only prepared to pay me R17 547.57 - i quote "We confirm that we proceeded to deduct 25% for the new parts quoted as the vehicle is a 2011 model and is not in warranty and as such new parts cannot be used to repair the vehicle." I then emailed Adrian back saying how unaceptable this matter is because, how can i be penalised for driving an old car, when my car was in good condition prior to the bumper bash, so , now because they think my car is too old i have to get a backyard mechanic to fix it , and for the rest of my cars life struggle with the rear of my car!!! Adrian didn't even bother to respond to my email at all. in fact when i tried to email them a month after that, and my email returned to me!!!! so my email was blocked!!!!!!!!!! i have no choice but to sign the agreement as the ombudsman never came back to me, so i signed it and sent it back, when i call to query where my payment is now, Adrian just simply tells me "as i told your husband, im waiting for the guy that makes payments "and i called now again, and this guy is apparently on leave!!!!!!!</p> <p>accident happened 24.02.207 we are now standing on 28.04.2017 and my car is still broken, my back lights do not work, so now im going to send this all to the ombudsman as enough is enough. is this because im a woman? because i drive a pathetic little Ford Ka that i dont matter??? this is unaceptable.</p>