CLAIM

Hi. I want to complain about this Company. I have a policy for my Granma which there was so many problems when it came to claim, I took a policy out from Williams Class & Style Funeral , my Granma passed away the 2nd Jan 2022, the day I took policy out the Agent explained it was a cash out policy yet she made an fault on the form and said it was a funeral and not a cash out, now I'm struggling to get my money from the Insurer as they are investigating for a long time, I also contacted directly the insurers about this claim since it was a administration fault but no response, this is utter nonsense as I'm waiting for my money and they can't even reply on my emails when I ask them about my claim, all they said was "THEY INVESTIGATING" which was ONCE - as a reply to mail.

What should I do since this problem is taking long and they can't answer me and I feel that they don't want to pay out my money.

TAKE NOTE: GRANMA'S FUNERAL WAS 6 JAN 2022 BUT NO MOENY PAID OUT!!