Unemployed

Good day again, I have booked a weekend out for the 28/09/2018 until the 30/09/2018 unfortunately i was unable to go for that weekend because i had a miscarriage a night before on the 27/09/2018. I qas admitted At BRENTHURST clinic and later moves to Charlotte Maxeke hospital where a D&C was perdomed on the 28/09/2018. I was discharged on the 29/09/2018. I was so traumatized and confused by the whole experience and was very ill since i lost a lot of blood. Was bed ridden for almost a week, only to find my account debited by MOUNT GRACE FOR 2507, 50 on the 02/10/2018. I have been trying to request for a refund ever since but only told today that i was charged for a NO SHOW" . I have tried ro explain to a lady by yhe name of GUGU that unfortunately i did not planto have an emergency that required me ro be hospitalized therefore i could not even call and cancel since i was sick. She seems not willing to help and rold me she dont see a possibility of me being refunded and reffered me ro the terms and conditions of the booking which does not state the cancellation policy in terms of emergencies. Please help. I got a very bad service from AFFINITY HEALTH AND NOW MOUNT GRACE, PLEASE ASSIST