Bad service and quality of food

Shoking service at a 5 hotel .What a disappointment. The platted dinner was a desaster. 2 hours waiting for the kids food to arrived .The fish was off and smelling. We ask to replace it with chicken to be told sorry they don't have it. Lamb shanks were on the menue but they were not available , but everyone around us was having lamb shankes served .When we approached the manager Simon Coper he appologised that he spoiled my birthday ( which I planed 2 months ago )and said we are not the only people to complain tonight .