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sam.wenman sam.wenman
1 reviews | Active since May 2017
04 Apr 2021, 21:09
Moving company who don't use a calendar
One would assume when using a moving company that the agreed pick up and drop off dates are part of the service. One week later the truck arrived. The packing of the plasma TV that I was quoted separately for didn't happen. Hein still had the audacity to send me the outstanding amount without the deposit deduction, and then threatened to keep my furniture in his depot if payment wasn't received by the close of business that day he deemed fit to reply to my request for a delivery date. Poor poor poor service. Hides behind his secretary when the customer needs answers.
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African Furniture Removals's replyOfficial
21 Apr 2021, 08:12Hi Samantha,
I am truly sorry that your experience was a bad one. We strive to do better every time we move someone.
Your complaint seems very cryptic. Please explain what the problem was with the delivery and the deposit.
Here is a copy/paste from the quote we sent you: "The non-refundable deposit (part of the total cost) payable before the booking can be made."
Why did you expect the deposit back??
I am truly sorry that your experience was a bad one. We strive to do better every time we move someone.
Your complaint seems very cryptic. Please explain what the problem was with the delivery and the deposit.
Here is a copy/paste from the quote we sent you: "The non-refundable deposit (part of the total cost) payable before the booking can be made."
Why did you expect the deposit back??
African Furniture Removals's reply21 Apr 2021, 08:12
Official
Hi Samantha,
I am truly sorry that your experience was a bad one. We strive to do better every time we move someone.
Your complaint seems very cryptic. Please explain what the problem was with the delivery and the deposit.
Here is a copy/paste from the quote we sent you: "The non-refundable deposit (part of the total cost) payable before the booking can be made."
Why did you expect the deposit back??
I am truly sorry that your experience was a bad one. We strive to do better every time we move someone.
Your complaint seems very cryptic. Please explain what the problem was with the delivery and the deposit.
Here is a copy/paste from the quote we sent you: "The non-refundable deposit (part of the total cost) payable before the booking can be made."
Why did you expect the deposit back??