Shocking!

Called continuously to take ad so signed up for what we thought was 1 year but apparently fine print says that you continue paying annually for ad unless you cancel? Ad place in handbook and received copy, then suddenly billed for another year and now being threatened with action if we do not pay, however 2nd years ad we are being threatened with has never even materialised. Now we get an invoice that we only need to pay a 50% cancellation fee for an ad that was never in print and we are told that there were delays but to date still no publication with any sign of a printed ad and not even a call to ask if we had any changes? This is +-R9k for nothing. Keep phoning and get no joy from anyone. Eventually get to someone in PR and she "pretends" to agree with my complaint but clearly once we put the phone down from each other, she forgot that I existed. I am disgusted that a company professes to be so professional customer orientated as I have done my research and yet this is how they go about doing business. Shocking!