Debit review

In 2016 I receive a call from African debt Advisors. The person who contacted me said they are running a campaign with NCR to assist people with their debit through consolidation loans then she insisted on doing calculation to show me how much I Wil save and said I have only five days to cancel if I decided not to be placed on debit review. Then within 5days I went to foschini to buy using my foschini card only to find out that I'm on debit review. I contacted the company and they told me that they cancelled me on the debit review and they also email me the letter but my problem I can't use my credit cards or shop using my cards. I'm still appearing under debit review. Please assist me with the matter. It's been long now.