bad experience

Hello I was called by the call centre to get in to debt review, of course everything sounded sweet so I agreed to go on debt review. after great thought and discussing this with other I had cancelled this within 5 working days. I was asked to pay an amount of R300 to do. it just before month end and I didn't have that amount I had to ask for advanced in salary took the afternoon off an paid this amount as discussed. I was told by a consulted it will take 4 hours to cancel. I have been waiting for the past 3 week for a notification letter of cancellation or a retraction letter. and up until this day it is still pending hence my life is still pending. my creditors are waiting for this letter. on Saturday I went to purchase something on my acc and they tell me the account is closed. it took so quick to contact my creditors and put me under review but it is taking a life time to get a simple letter of cancellation so my life can get back to normal. it was a mistake agreeing but everyone has a chance to change their mind. I have paid to get it retracted. this is the most unprofessional company I have ever dealt with. they is certainly no degree of service to the customs whether u are under review or not. I am very disappointed as I have to keep calling with no response. no one is responsible enough to handle a simple cancellation. this is causing a tremendous amount of stress as no one is able to help me retrieve a simple letter. every time I call they tell me its is cancelled but the letter is still coming. my creditors awaits for this. I cant begin to tell u my level of frustration at this point. and I cannot understand who is in charge I am sure that is someone that is capable of dealing with such a situation. if I do not get a response by the end of this week I will forced to speak to our family attorney, which is going to cost me and who will be responsible for that. I hope that people are wise enough and not get trap like how we did.