African Child Events non delivery of services and refund

"Our mission is to provide expert, quality and professional services to our client at all times and at a competitive value" Our values are foregrounded on the following Principles:

● Efficiency ● Reliability ● Fairness ● Integrity ● Professional & Quality service ● Transparency

These are promises made by Nokuthula Massie Mhlongo as the owner of this company, these are the things she promises to you when she still needs your business. But once you have paid her for the services you require, you immediately become an afterthought and you will be lucky if you even get 50% of what you have paid for.

We had requested for her services for our wedding on 10 November 2018 and we were quoted R132 000 for our 300 guests. Nokuthula, the owner of the company, had requested an early payment in order to secure the marquee we requested, which we paid. We were very specific about having a white top marquee because of the heat.

After having payed the full amount for everything required on the day, these are the following things she did not deliver on:

Marquee - requested for white top but instead a clear top was erected. The guests were subjected to severe heat due to this.

Welcome board - Did not deliver

Chairs - supp**** incorrect chairs that we did not request

Tables - supp**** incorrect, cheaper wooden tables instead of glass tables we paid for.

Dance floor - requested hard plastic flooring with our initials on it, but received plain rubber flooring with no initials.

Backdrop - requested full floral backdrop, but received a plain white board with flowers cellotaped to the edges (5 flowers to be exact)

Table centerpieces - changed without any explanation

Reception venue was not set up completely, guests had to wait outside while the workers where still busy.

The wedding started at 10am but the starters were only served at 3:45pm. We had to organise our own transport to deliver food from where they had prepared it to the actual venue. When questioned about why the food is late, she kept giving us the run around saying it was on the way, only to find that she had no vehicles to transport the food with, vehicles and food we had paid for.

She tha had the audacity to try and ***** drinks that some of the guests had brought for us, which were later found hidden with her supplies.

After almost ruining our wedding day we spoke to her and she agreed to refund us and amount of R25 000 on the 30 November 2018, but to this day she has not paid back our money. She first made excuse after excuse and than later chose to ignore our calls and texts.

I would not recommend African Child Events even to my worst enemy.