ZERO service, ZERO accountability

I have been trying to get assistance since March this year, and have yet to receive the assistance I have required. I am constantly following up and it appears that the ONLY way that I get an answer or response is to turn to HelloPeter and social media. I DON'T want to deal with Shorne anymore as he could not be bothered to provide feedback and it has been over a month now since his last email communication. Please would someone more senior assist me as I am sick and tired of having to escalate and escalate just to get assistance.