ZERO RESOLUTION!!!
I settled my credit card on 31 July 2020 at the Tyger Valley Centre branch and was told the account is closed and my closure letter would be available on the African Bank Online Banking.
I have logged in with the Android app and Internet browser and NOTHING is available for credit card which was removed from my accounts list.
Then I still get another statement for service fee R100 after I closed the account before 1 August 2020!!!
After emailing CExperience@africanbank I still have ZERO RESOLUTION!!!
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Replies (2)
African Bank's replyOfficial
14 Aug 2020, 15:43Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
Best regards,
African Bank's reply14 Aug 2020, 15:43
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
Best regards,
's updateReviewer Update
20 Aug 2020, 10:05Thank you for the 2 missed calls of 1 ring each on my end and ZERO account closed email letter as requested NUMEROUS TIMES!!!
How difficult can it be to email the customer a letter stating account X has been paid up and settled in full as well as closed in a 1 page document?????
How difficult can it be to email the customer a letter stating account X has been paid up and settled in full as well as closed in a 1 page document?????
's update20 Aug 2020, 10:05
Reviewer Update
Thank you for the 2 missed calls of 1 ring each on my end and ZERO account closed email letter as requested NUMEROUS TIMES!!!
How difficult can it be to email the customer a letter stating account X has been paid up and settled in full as well as closed in a 1 page document?????
How difficult can it be to email the customer a letter stating account X has been paid up and settled in full as well as closed in a 1 page document?????