Zero communication

I made an application for credit on the app on the 31st May. Uploaded all required documents and was told my application has been received and being reviewed. 3 days thereafter I received an sms and an email advising to load a letter of employment. I did so on the 4th June. I've been waiting for feedback and I've called numerous times. Today is literally the 10th day since I submitted my application, no response nothing. I always follow up with calls and get told my application will be escalated. Such bad service and this happens just after I've switched my salary from Nedbank to you guys. Very dissatisfied for sure!!!