MM
Martha M

1 reviews | Active since Dec 2020

26 Jun 2024, 10:53

Zanele Sangweni what horrible attitude you have.

I walked into African Bank Jabulani Mall and a lady called Zanele Sangweni gave me the most HORRIBLE ATTITUDE. Her facial expression and her eye's.She literally gave me dirty looks when I asked her if she's ok she replies she's in pain. Mmmhm why are you at work if you know you going to lash out on customers. I then ask her for her name which she wasn't willing to give. I had to tell the consultant who helped me with a smile and remained friend and professional her name is Agnes.

Zanele then goes further to lean into Agnes's desk to yell at me and tell me she told me I'm not ok while she has another customer so it wasn't enough being rude to me alone she had to embarrass me infringement of another customer.

Well done Zanele. Your service is shockingly horrible. I've never treated my customers that way I also work Frontline for a bank. Worse when I leave Agnes asked me if I'm ok and Zanele leads foward again picks up her hand I couldn't hear what she said but she was nasty.

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Replies (7)
MM
Martha M's update26 Jun 2024, 10:57
Reviewer Update
Aybo African Bank your staff goes further to follow me to clicks and lifts up her hand at me again. What kind of people do you hire. Now I must be scared to walk around the mall.
MM
Martha M's update26 Jun 2024, 11:06
Reviewer Update
Again she follows me to the line and asks for my name should I be scared. Clearly she's following me around.
African Bank
African Bank's reply26 Jun 2024, 11:39
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your Africanbank Support Specialist team
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African Bank
African Bank's reply26 Jun 2024, 11:40
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank
African Bank's reply26 Jun 2024, 11:40
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank
African Bank's reply26 Jun 2024, 11:40
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
MM
Martha M's update26 Jun 2024, 20:50
Reviewer Update
Then I get promised to get a call before end off business day. Wallah it's 9 pm still no call clearly no one at African Bank cares for my safety cause they allow their staff to follow customers.