your service is disgusting

I 'am so, disgusted by the service that I received from the African Bank Investment Call Centre I went to the branch in Protea Glen on the 27 May 2025 to request funds from my Tax Free account. I spoke to the agent at the Investment department over the phone because the request is done in the branch but over the phone .He told me that Fica needs to be done so, there's a hold on my Investment account .He than requested to speak to the agent in the branch to rectify and send the request for the hold to be removed .The lady than assisted me to remove the hold than she came back to the phone told the agent that the hold has been removed he than told her that the hold does not show removed from he's side .He than reassured me that he will call me and I should not worry the hold will be removed than he will do the notice in the morning and it will take a day or so, the money will be in my account I waited no, call. I than went to the branch Thursday only to find that the hold is still there and no ,notice was placed .The reason I needed that money was for petrol to go bury my Grandmother I 'am so, disappointed with the service I received form African Bank .I just lost my grandmother and now I had to deal with **** service from people that are being paid for free .That's why allot of people don't bank with African Bank now I see why . African Bank Employee's your service is DISGUSTING I made a mistake because I did not write down he's name but the next day there's a sms that came through with a Ref number ***