Your consultants are letting your company down, Highly disappointed as a customer will never return!

I have 2 African Bank loans with the longest one being for 3 years now that I have been paying for. with in the last 3 months my partner had lost his job and I could not make the payments as we were surviving of one salary. I have made many calls as well as many consultants calling me. here is my problem, a week ago I called in and spoke to a consultant Tshegofatso Mononyane ********** , who was very helpful, I explained to her that my bank had without permission taken an APO Manual payment out of my account and refused to reverse it, a matter I am taking up with them, she advised me to make whatever payment I can and the debit order arrangement will be moved to June and she will get her team leader to do it. however I will not be able to make the commitment I agreed too, also I did call in earlier in the month when that money was in my account and I was advised that they cannot debit the account earlier. the arrangement was not done and the debit order still went off and I called to reverse it and they advised someone will get back to me and have it done, i advised that this is urgent as I need to pay my rent. Hours went by and all I get is a sms stating that the money will not be reversed to my frustration I had to reverse the money at my expense from my bank which costs R50 a REVERSAL and there were 3! regardless of the agreeement that was made! I laid a complaint, a officer called me and apologized and said she will get back to me and verified the agreement for June. An hour later I get another call from another consultant asking me why was it reversed, theres no notes on her system, trying to get me to make another payment arragement for June. I advised her that my arrangement is already made and she needs to communicate with her company as I can not be talking about my debt over and over again on a daily basis while I am at work, regardless of what was said she continued with her voice prompts tryinng to verify details and confirm an arrangement with me!!! The next day another consultant called me!!! Her name is Anna Phalatse from the collections department with the same story, I advised her that she must find out properly as they cannot keep calling me like this everyday over the same thing, with an attitude she insisted on following her voice prompts and getting me to make an arrangement again!!!

Yes I have loan accounts with African Bank, however I am a CUSTOMER, not an uneducated non compliant person which african bank staff can address me like I took an account with them personally! In principle I took out a loan first for R35 000 which I have been paying 3 years almost at R1812.08 per a month if you calculate that my loan amount is already paid with substantial interest being +/- R60 000 in instalments! I nevertheless continue to honour the agreement because it is what I agreed too. But I do not deserve to be harassed over the phone everyday by consultants regarding the same money that I owe because they are not communicating properly!

Highly annoyed and frustrated with your service and customer care!