You must make arrangementd every 3 months

<p>I was told I have to make arrangements every 3 months - today - for the lower payment amount. Did not know that. But the ladt arrangement was made end July which means that this arrangement is then for July, August & Sept. They took off the total amount end August. Suddenly the lady is changing her story and said arrangements must be made every month. Why must you make an arrangement every month. If you have told them why you cannot pay the full amount. Then I must default on payment snd pay nothing at all as I told them I will pay more as soon as I can. No wonder they cannot get back money from customers. The honest ones that phoned them to make arrangements are treated like trash. I am going to my bank within the nxt 2 hours to reverse the payment and I am going to the banking ombusman to report African Bank. I am in fin difficulties yes - that is why I have made the areangements. WHY CANT THEY MAKE A NOTE ON THE SYSTEM ABOUT IT. EVERY TIME I HAVE TO TELL THEM I CANNOT AFFORD THE HIGH MONTHLY PAYMENT.</p>