You are holding more than R16 000 hostage!! I want it now!!

As I write this review I am in tears and just plain heartbroken. I don't understand how you can continue to debit someone for someone else's account. You have R16 000 of our money and we don't have an account with your company. We have queried with you for over a month and were promised a refund of R9000 2 weeks ago but we have not received the money yet you debit R6000+ today and I just don't understand why. Your staff at Maponya Mall are treating this as nothing apologizing every day but no action. I get that we are young and black and probably you don't give a **** but this is our money which we have worked hard for. Tomorrow is our son's birthday party in Durban at we need to use that money and you have made things impossible to do. How can we do anything without R16 000. I want your CEO's email address and contact number. I will not await another money. We couldn't even pay rent last month due to your **** or pay our bills or buy food for that matter. We have done all that you have asked us to do but instead of giving us money that is rightfully ours , you take more and still have excuses. Had we been white, you would have been calling us " madam" "sir" and given us our money but no, here we are.

We want our money and compensation for the **** you have put through.

We will be opening a case of ***** against the company.

ID number: ********** 531081