LT
Louiza T

1 reviews | Active since Apr 2019

10 Oct 2019, 08:52

WRONG INFORMATION OF YOUR CUSTOMERS

I am Louiza Mmule Tshabalala ID *** had an account with you 2007, it is paid up and no longer owing african bank, Now what amazes me is every time i apply for any kind of loan with you it decline and you come back with Wrong initials and surname that happens to be my younger sister.. i know she has a record with you but how company as big as African bank mixed one information with another one

Dear MS Ngwagamobe, We noticed that you recently app**** for a product on African Bank’s website

Please help us to understand what we need to do to make the customer experience better for you by giving us a moment of your time.

Please click here to complete a short survey that will take less than two minutes of your time.

What you say about our service is very important to us and your feedback will be used to make the improvements our customers deserve.

Thank you African Bank

THIS IS WHO I AM BEING CALLED..PLEASE RECTIFY MY DETAILS IF YOU HAVE THEM OR MY SISTERS...

0
Replies (1)
African Bank
African Bank's reply10 Oct 2019, 10:42
Official
Good day
 Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together. 

If you need anything else, we're only a phone call away. 


Your African Bank Support team ***