wrong information

App**** for a payment break wasn't successfull put in a complaint coz I meet all the requirements, lodged a complain and it wasn't resolved and incorrect information was given to me, as I personally know consultant in the bank that has granted payment breaks over this week I'm very upset as a long standing loyal customer I've been treated like this why is it that other people can get and I can't up until I get that payment I'll write about your bad service over and over cause I'm a deserving cust, otherwise I'll make sure that there no money in my account going forward for debit orders aswell coz why should I bothher myself if I'm being ill treated