Wrong info captured

On the 09th Feb 2016 I went to African Bank Wood mead for a new card since my card has expired and was told to come with a bank statement upon my return with all needed documents. I was told the address on the system doesn't match with the one i had on my documents , surprisingly it was same document I used to open the account with them , now I'm liable for their capturing error since they cant assist me and told me to come with a document with same address they captured.<br> <br> I am giving you a grace period of 24 hours. Should this be not be resolved by then further steps will be taken , I will await your response <br> <br> Regards <br> Tumi T