Wrong doing by the bank

Ooh boy this is so shocking and sad what these people do. So let me begin : On Friday morning they blocked me credit card with all my money in. Then phoned in no they said the they will have it sorted within 24 Hours then it was 48 Hours and in the end 72 Hours. When I came to Hello Pieter the bank couldn’t even just make an effort just to call me. Then this morning called again now they say they don’t have my banking details but they did ran a debit order. I am so frustrated with this and all my money is still there.