Wrong Contact Number on Your System Causing Harassment AGAIN
I posted this review June last year. And guess what? Nothing has happened. I've sworn at your consultants, lost the plot, been civil, contacted you on Facebook, Twitter, this channel and spoken to management. All lies and empty promises. Here is the original complaint, nearly a year later.
Over the past few months I've had weekly and sometimes daily phone calls trying to chase a client of yours. My number is not the number you should be calling and don't know why it is on your system. I worked with the person you contacted about 7 years ago and I have no idea why you keep calling me to track her down.
I have asked on numerous occassions to have my number removed. Your consultant said it was done. I then received a spate of other calls, I spoke to a manager who said my number was removed. I then received furhter calls - often at night - and lost the plot. I swore at your consultant because I cannot believe how pathetic it is that you cannot remove a number.
As it stands, I have contacted the financial Ombudsman. I do not know what to do to have my number removed. I EVEN phoned into the bank and spoke to someone who said my number was removed - again.
All of a sudden, over the past week I have received more calls. Each person that calls me gets a mouthful and this is making me angrier. The next step is to file a case of harassment against your call centre if I cannot gain clarity from the financial ombudsmen.
Get my number off the system. Contacting me privately to have my number removed.
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
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Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
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