Wrong arrears

Item: African Bank
Rating: 1
Author: Sharon R

Hello Peter I stil have a problem with African bank last month after a contacted you the called me claim that matter was resolved they even apologized but to my surprised today again they contacted me saying my account is in arrears whereas they deducted money on Friday and I never missed a payment

Helpful (0)

Replies (3)

African Bank's replyOfficial

01 Oct 2024, 11:37

Thanks for speaking up and calling us out. I have contacted and transferred you to the relevant department for assistance.

Talk to you soon.

Your African Bank Support Specialist team
***

African Bank's reply01 Oct 2024, 11:37

Official

Thanks for speaking up and calling us out. I have contacted and transferred you to the relevant department for assistance.

Talk to you soon.

Your African Bank Support Specialist team
***

Sharon R's updateReviewer Update

01 Oct 2024, 14:27

I asked to call me again coz the line cut off but stil waiting

Sharon R's update01 Oct 2024, 14:27

Reviewer Update

I asked to call me again coz the line cut off but stil waiting

African Bank's replyOfficial

01 Oct 2024, 15:58

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

African Bank's reply01 Oct 2024, 15:58

Official