1 reviews | Active since Sept 2012
Wrong Amount Balance Alerts on sms
I have been with african bank for 2 years now and from a credit of R3000 starting now i am on R250000 gold card so i maintain my card good,Last month i had a sms after i swiped i had a balance of R11039 avail credit so i was using my card not knowing the balance was wrong on the sms i continued using and when i check my online banking it was the same amount so i didnt worry,after the install for june went out i had a low avail balance only to find on the online and sms was totally wrong so my issue is i am on a budget and keep my credit card to R10000 and above not below but this month it is because of the mistake on the online banking and sms now i need explanations as this is bullsh*&T to me,i did a calculation and i supposed to have over R10000 in my account on this day!! i want answers ASAP!
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Anthea Moodley
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Anthea Moodley
Contact Centre Support Specialist Team
Contact number: ***
