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Bertus W

1 reviews | Active since May 2026

09 May 2026, 09:30

Wrong account and no resolve

I app**** for a credit card and instead African Bank opened a 'World Bank' account I did not request, totally ignoring my original application. Not getting ANY help to resolve this!! 😡😡😡😡

0
Replies (7)
African Bank
African Bank's reply09 May 2026, 09:53
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.

Your African Bank Support Specialist team
BW
Bertus W's update09 May 2026, 09:58
Reviewer Update
I give you 1 hour. I told you in writing days ago to close this accpunt and delete my personal info or be reported to the information regulator, as you do not care about what I want! 😡😡
BW
Bertus W's update09 May 2026, 10:35
Reviewer Update
Do not phone me and ask to verify my face!!! Except for my cc application. I DID NOT REQUEST ANY OTHER ACCOUNT FROM ADRICAN BANK!!
African Bank
African Bank's reply09 May 2026, 10:43
Official
Your concern is now with our specialist complaints team. They'll be in touch as soon as there's an update.
Your African Bank Support Specialist team
African Bank
African Bank's reply09 May 2026, 10:43
Official
Your concern is now with our specialist complaints team. They'll be in touch as soon as there's an update.
Your African Bank Support Specialist team
BW
Bertus W's update09 May 2026, 10:47
Reviewer Update
I will request the R10m fine from the Information regulator to be imposed on African Bank, as you are in ******* posession of my personal details. I bank on my terms not yours!
African Bank
African Bank's reply09 May 2026, 11:59
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.

Your African Bank Support Specialist team