Worst terrible and prejudice service

I called in today to enquire about the balance of my account and also to see if i can get a discount on my settlement amount. i was transfered to the debt review department was on hold for more than 10 minutes thereafter i spoke to a consultant who was so cold on yhe line, telephone etiquette non existant. I told her about what info i require. She kept me on hold for more than 10 minutes,sms coming through advising of a mere 10% discount like really. That is not a discount you just subtracted the interest amount based on the estimated time i would be expected to finish the payment (false advertising ). What even annoyed me was she did not revert back to me to advise she has sent the relevant info via email and sms..i'm busy holding on the line like a retard expecting a response.i resorted to ending call. I am not impressed at all..you service has dropped. Its like a called a government call call centre as their service is non existant. I am a client and expert good service . My time, my airtime .you guys dont value your clients period. It shows how we as africans have been reduced and expected to accept bad treatment just because majority of your clients are Africans(blacks since thats what we have been qouted as ,even in your application forms)