WORST SERVICES PROVIDED

Hi

App**** for bank loan telephonic on the 19 Dec 2023. I have to call every time to confirm progress. Always reply on their emails with outstanding documents. My payslips even rep**** 3 times with bank statement. The last outstanding documents was confirmation of employment that was emailed to ACdoc and 123 email address provided. Today 28 December I was told they need to do credit check that was completed with duplication received a notification from Trans Union that credit check was completed and payslip and bank statements outstanding that was emailed to above addresses. Today I was transferred from customer services to sales then sales mention I must hold on she will check emails just to transfer me back to customer services. I had to explain an do all verification again that I do understand. Asked to speak to a manager or team leader 36 min call that took all my airtime and never got to speak to higher management. African bank services I will sore them 5/100. You can make use of their services email and what's app but you stuck on the same issues. Paid of my loan I made with them 2023 last payment was Dec 2023 successfully. Your telephone services to speak to sales, team leader, management is not working at all. We make use of these services to avoid going to a branch just to be stuck on NO FEEDBACK WORST SERVICES