Worst Service received from AFRICAN BANK

<p>I went to African bank on 27/10/2016 asked for the settlement amount on my Credit Card because I wanted to close it ASAP. I was given the amount and was paid in at the branch the same time with my debt card from Nedbank. I was told to wait like 3 days then call in to close the acount. I called in 31/10/2016 to close my card and was advised they will do so but they will also refund me the debt order taken from my account dated 31/10/2016 as I had settled my account as per the settlement letter.</p> <p>When I called in a few days later to follow up on the refund they said I must email through all the necessary docs of which I did. They said they are busy with the refund and a week later I went to their branch to follow up and was told the refund will be done same time of which it was never done. I called and spoke to Thami on 27/11/2016 in Collections was very helpful only to be told that they captured wrong details of my account as its supposed to be FNB account and ABSA and yet they had my bank statement to refer to.</p> <p> </p> <p>Eventually the refund was done but an incorrect amount as they took R425.00 from my account and refunded R157.00 because of service fees incurred and whose fault is that. I have never come across the worst service as this and can't even begin to describe the *********** staff I have come across.</p> <p> </p> <p>I need this sorted out ASAP. I want they full amount refunded and credit card closed as requested in my emails to Collections. Regards Nestor</p>