Worst service provider

This is my second review on the absolute worst service I have ever received from a service provider. After posting my last review, Monday 06/12/2022 I received a call from African Bank on Tuesday 07/12/2022 telling me that they will have definite feedback for my by end of business regarding my loan thats sti on hold even after submitting numerous requested documentation and calling every single day (every consultant gives has a different opinion regarding the time frame for this sequence of events). Needless to say, they never got back to me, once again I called them Thursday 08/12/2022 after receiving a message stating that my query has been resolved just to be told that I sti have to wait for the Forensics department to complete their investigation and that I will not get feedback before then, this evidently can take as long as they deem fit. In the meantime my "loan" has an active debit order, is incurring interest and states active on the African Bank app. I however have not received the money as its still on hold in my account until further notice. Who in their right mind will be willing to wait an undisclosed amount of time (days/weeks/months???)