ML
Masellane L

1 reviews | Active since Sept 2015

08 Sept 2015, 22:23

Worst service I have ever come aross

I was assisted by Leonard who informed me my salary slip had expired and I needed a recent one. My problem with him is I he told me to get my Aug salary slip before he had even checked if I qualified for credit or not.When I returned to the bank I was assisted by a light skinned guy sitting at the table closest to the entrance and his service left me feeling disrespected an unappreciated as a client.He was not wearing his name badge so I did not get his name.He said to me he could only check if I qualify but he would not grant the credit because apparently African Bank's system shuts down at 19:00 and there was only a few minutes left before that happens. Surprised at that comment I responded and said I would like to see exactly what happens when the system shuts down while he is busy assisting me. He responded with such rudeness and told me I should do whatever will help me sleep better at night. <br> I then asked him if he talks to all his clients with such disrespect? He response was '\well if you feel I disrespected you I am sorry but I don't find my statement disrespectful"'<br> I left bank without receiving the service I needed instead I left feeling undervalued and disrespected."""

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Replies (1)
African Bank
African Bank's reply09 Sept 2015, 14:46
Official
Hello mase1,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards
Sylvester Fraser
Contact Centre Support Specialist Team
Contact number: ***