worst service from call centre and consultant

Im so dishearted and a very VERY upset customer from african bank. Once again african bank has proved to me that they have *********** staff who has wasted my time by giving me information that is wrong. I paid my acc in full and wanted it to be closed, but was told by Robin, the *********** consultant who doesn't know much that I must come back in two days time so the acc can be closed, which I did. Robin closed the acc and said that I was done but, I wasn't. She put me through to the call centre because she couldn't answer questions again, and again I was given another story. At the end of the day I have heard 4different stories from four different people. I was now told that it would take 3months to clear my name. But I have to ask african bank to escalate the matter. Understand my frustration. What institution wouldn't want their client to pay their acc! Its unheard of. I have been misled by african bank and I want this matter to be resolved in a timeously manner. The service I received is appalling. I would never recommend this company to anyone. Robin needs training ASAP and she needs to change her attitude. The way she speaks to clients is as if she is doing us a favour!