Worst service ever

Worst ****** service received from they technically department, the agent claims that there are no issues with there systems, however I was completing my application and had to approve the DebiCheck, I did it 4 times and I kept on getting an error, then I decided to try on the internet banking, it asked for my log in details, which I have saved it didn't go through and I only tried twice, then I reset my password and did all the selfie verification after that it said something is wrong to visit the nearest branch, and now I can't log into the app as well due to a system issue, which now I must inconvenience myself and go to a branch, the agent told me on the call I locked my profile when I try 3 times or more, but I only tried twice and decided to reset, if they are having an issue they must own up, don't be useless f***k working for nothing, do you'lls ****** job and help customers