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1 reviews | Active since Mar 2017

06 Jun 2018, 11:43

WORST SERVICE EVER

Its really bad that a huge financial firm like african bank can provide such pathetic service to their customers they have incorrect information reflecting that o owe them money and i dont a settlement letter has been sent to them since last month however they have failed to update this information i am so annoyed cause this damn people are saying i owe them money and i dont their consultants are so *********** and gives the most ****py service ever as it is as if they dont know what their talking about an i can say this based on the service i got at their branch aswel as their contact centre

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Replies (3)
African Bank
African Bank's reply06 Jun 2018, 15:51
Official

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

's update07 Jun 2018, 14:31
Reviewer Update
i called the contact centre an got no help from the adviser portia ive been waiting for my issue to be sorted for over a month an got no help im disgusted im annoyed cause they are saying i owe them money an i dont what irritates me is that they are quick to ask for their money but fails to update customer information as this should be done as per the nca i furious an this portia girl had no clue what she was talking about or what to tell me she kept me on mute saying her manager is in a meeting i really want my issue to get resolved thats all but they cant do that african bank you guys are pathetic
African Bank
African Bank's reply15 Jun 2018, 11:56
Official

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

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