1 reviews | Active since Sept 2013
Worst Service Ever!!
<p>I app**** online for a loan on Wednesday 03 May 2017.</p> <p>On 04 May I was contacted to submit clearer copies of my documents, which I did and was informed an agent would call me back that same day. No-one called.</p> <p>On 05 May I called to enquire on the progress of my application and was told all required documents were recieved and someone would call me before close of business to finalise the appliocation. No-one called.</p> <p>On 06 May, I was told the same stort but still no-one called me back.</p> <p>On 08 May I got a call asking me to send through my latest bank statement which I promptly did. I was told by the agent that my application would be resolved later that day. Nothing was done.</p> <p>Today I called to enquire on progress and spoke to 3 agents - 2 asked me to hold then promptly hung up on me and the third routed my call to a new agent to help me.</p> <p>Can it really btake a bank 7 days to approve an application for a client who already has an account with them or is the problem that it is staffed with poorly trained staff who care very little about client satisfaction ?</p> <p>Im personally disgusted!</p>
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
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Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
I'm back in the same situation I experienced 5 years ago.
The exact same problem - I app**** for a loan on Monday 3 January and still no outcome.
I was informed that there is a 24-48 hour processing time frame. After submitting and resubmitting documents it was finally confirmed that all required documents were received and that the application was beyond the turnaround time. Then I was told there is a backlog!!!
Really?
Service in South Africa is generally very poor and those who can better their service offerings normally claim a larger market share. Cant say I will remain a loyal African Bank client after being treated like this, again!
I'm back in the same situation I experienced 5 years ago.
The exact same problem - I app**** for a loan on Monday 3 January and still no outcome.
I was informed that there is a 24-48 hour processing time frame. After submitting and resubmitting documents it was finally confirmed that all required documents were received and that the application was beyond the turnaround time. Then I was told there is a backlog!!!
Really?
Service in South Africa is generally very poor and those who can better their service offerings normally claim a larger market share. Cant say I will remain a loyal African Bank client after being treated like this, again!