TT
Tshepiso T

1 reviews | Active since Oct 2013

30 Nov 2016, 09:41

Worst service ever

<p>I acknowleged that i owe you and made arrangements with your call center to bring my account up to date of which i did however you have no sympathy or empathy at all in life we all go through financial struggles and i explained to you prior to not paying that i am going through some trouble but i have recieved nothing but abuse,disrespect and lack of understanding from you guys ... after agreeing to pay you of which i did you still sent a stranger to me at work to trace me and force me to sign documents i had no knowledge of the way you train your so called tracers he even manipulates me and says this is to confirm i agreed to pay after reading through the document and signing some pages he told me he will get someone to be my witness outside and submit to you and i refused and told him not to do that i will get my own witness and will wait for you to call me to verify this and he said no problem he will call me and come back on Tuesday and today from a very unsymphathetic and rude arrogant BATHINI who is the LEGAL DEPARTMENT who speaks over me because he suddenly sees the need tobe insolent</p> <p> practise power because i am the one in the wrong i find out those documents were submitted with a witness i know nothing about ..what the hell is this a puppet show first you harras and abuse me and i pay you and you still submitting ********** documents because that so called witness was not there and i know nothing about him/her ..please note i have been paying you successfully for the past 3 years and one slip up you treat me like a ***** and speak to me like i am a lunatic .</p> <p> i will not see that man at my work place or sign any documents until this is properly addressed I expect you to conduct your collections with intergrity and with respect if anyone will call me and be insolent i will not take any calls from you any longer as long as you are getting your money DO NOT DISTURB MY PEACE i know my rights and do not push me to go to the consumer protection.</p>

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Replies (1)
African Bank
African Bank's reply30 Nov 2016, 13:05
Official

Thank you for referring your concerns via Hello Peter.

We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.

Should you need to, please contact our Customer Care contact centre on ***

Kind Regards

Contact Centre Support Team

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