Worst Service by African Bank

I have logged a refund query on the 21st February 2025 for a R50 Telkom airtime that I never received and 2X R70 lottostar voucher at Africanbank's branch at the Plaza Shopping Complex, Mthatha, Eastern Cape. I came to notice these transactions on my bank statement, I then informed by the service consultant at the branch after she had verified that indeed I was due for a refund and my money will be paid after 48hrs. On the 24th February 2025, I called their call centre to follow up, and I was told by the consultant that I should expect my refund on the following day 25th February 2025. On the 28th February 2025 I went again to the branch and I was put through to their call centre, and the consultant I spoke to told me everything was approved but now finance department has gone home already, therefore she will send them an email so that monday on the 3rd March 2025 it could be attended to. I called the call centre on the 4th March 2025 but the call centre agent pretend as if she cant here me, and deliberately took forever to capture my details as I had informed her my airtime is running out and I got cut off, she never called back, and also the African Bank whatsapp chatline has proved to be a waste of time as I tried on many occasions to get assistance but they just send automated responses that end up ****ing me off. On the 5th March I went to the branch I again and I was put through to the call centre, I spoke to Lindelani, I immediately asked for his team leader, who came to the line after 10mins while I was placed on hold and her name is Sofia. She was very rude and was not willing to listen to my complaint, but after she came to notice that I am fully aware of my rights as a customer she toned down a bit, she then put me on hold for 45mins and she came back online stating that she has managed to get someone from finance on thier cellphone, and that the R50 Telkom airtime, African bank is waiting for telkom to first refund them, and the 2X R70 lottostar vouchers have not yet been attended too. The time was now 17h05 and the branch had closed at 17h00. She took my contact details and promised to do a thorough follow up, and will call me the next day. Today is the 10th March 2025 and I am still waiting for my refund and she has never called me. This review must be sent straight to the CEO of African Bank because if they don't fix what's happening at call centre, African Bank will once again go bankrupt due to the level of service they offer and having employed unskilled call centre agents. I want refund processed immediately. My reference numbers: ***, *** & ***.