Worst service!!!

The worst service. Been banking a long time with African Bank and have had quite a few investment accounts with African Bank.

The withdrawal process if what has me furious and ready to close that account.

I need to purchase solar power for my new home and cashed out a few of my access accumulator accounts. What does African Bank do...they put my account on hold!! I go to the branch and they send an email and tell me that hopefully the finance people will read the email quickly, but otherwise, I have to just wait.

I have been waiting for over two hours now and still nothing, no response. I cannot load beneficiary on my app iether in order to make a payment.....

This is unacceptable.

I'm furious. It's my money and my choice and I should have access to it when I need to. I worked hard for that money, to be told I have to wait for someone to hopefully answer their emails in order to release my money.

Not Happy!!!