Worst service

<p>My mother app**** fro a credit ard online, immediately thet congratulated her on the approval of the card and offered her 3 other loan options. They contacted her and had lengthy conversations to verify all her details after which they requested her to go to the bank to complete the application. Se went to the branch, had to redo the whole application which took more than a hour. She received her card and pin and scanned her finger prints. Everything was approved and in order. They phoned her employer to confirm employment and even phoned her back to confirm her details once again, 3 timed to be exact. After that her card was STILL not activated. When she decided to phone them and enquire about the activation date, theytold her the application has been declined?! My question is this, how do you approve someone, provide them with the card and pin and complete the whole process JUST TO THEN DECIDE IT IS DECLINED?! And they are not even able to provide a reason why :( :( </p>