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mangi.vilakazi mangi.vilakazi

1 reviews | Active since Mar 2017

02 Mar 2017, 12:03

Worst of the Worst

<p>After Being called by African Bank regarding a loan application and being prequalified . I submitted all requested documentation and proof of employment . Over and Over again the very same documentation was requested over and over . i kept submitting the documntation . I dealt with a Lady by the name of Salmoe Baoyi who was completely clueless about what she wanted me to submit and kept changing the goal post on all requirement. Mind you she promises to call and never does sometimes she vaguelky communicates via email. and is. 20 Email and 23 Documents Later the verification department claims that they cant validate my document and deiclined without reason. i tried profusely to contact them however i was informed that they dont take or Make calls . this was a huge contradiction as a gentlemnan by the name Winton devilliers - who is the only person that seems to understand the process and articulate to clients on requirements . was able to call me . its a pitty he was on training but i am certain he would have sorted this out... So all in all there ! person in African Bank ( Winton ) who is passionat about clients,, the other people there just dont care and treat you like just a number. infact left me in a worse off Position in a time of Need . African Bank Claims : "We are you" they should change that to "We will destroy you in times of need !" i dont know how a simple application like this can be messed up to this degree. Beats me Totally ! Thanks For Nothing!</p>

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Replies (1)
African Bank
African Bank's reply07 Mar 2017, 09:08
Official

Thank you for referring your concerns via Hello Peter.

We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.

Should you need to, please contact our Customer Care contact centre on ***

Kind Regards

Contact Centre Support Team

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