NG
Noxolo G
1 reviews | Active since Jul 2013
23 Sept 2024, 16:49
Worst non-thinking service agents ever!
African bank solidifies the bad name that Africans have in the corporate world. They have NO THINKING ABILITY. If they tried using a fraction of their brains like Nedbank or other corporate bank credit controllers they'd make more money for their company. They are robotic and idiotic making clients loathe to speak to them. I advise African Bank's customer service department to properly train their drone/zombie like agents to TREAT PEOPLE LIKE PEOPLE!
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Replies (3)0
Replies (3)
African Bank's replyOfficial
23 Sept 2024, 16:58Thanks for speaking up and calling us out. I'm really sorry for your experience you received as this is definitely not the level of service we pride ourselves on. Please share a brief description of your query so that we can look into this for you.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply23 Sept 2024, 16:58
Official
Thanks for speaking up and calling us out. I'm really sorry for your experience you received as this is definitely not the level of service we pride ourselves on. Please share a brief description of your query so that we can look into this for you.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
NG
Noxolo G's updateReviewer Update
26 Sept 2024, 13:34The best way I can my frustration with you is that you listen to my recent correspondences with me. There's a day in September when they called whilst I was driving and it upset me to no end, and your agent couldn't be bothered.
NG
Noxolo G's update26 Sept 2024, 13:34
Reviewer Update
The best way I can my frustration with you is that you listen to my recent correspondences with me. There's a day in September when they called whilst I was driving and it upset me to no end, and your agent couldn't be bothered.
NG
Noxolo G's updateReviewer Update
26 Sept 2024, 13:40Meant to say the best way I can make African bank mananagement aware of their agents' poor service is to get your QA (Quality Assessment) department to listen to your calls to me. I acknowledge my debt to your bank and I took steps to make arrangements until my situation improves. As such it hasn't. I make all if not most of my payments as promised.
NG
Noxolo G's update26 Sept 2024, 13:40
Reviewer Update
Meant to say the best way I can make African bank mananagement aware of their agents' poor service is to get your QA (Quality Assessment) department to listen to your calls to me. I acknowledge my debt to your bank and I took steps to make arrangements until my situation improves. As such it hasn't. I make all if not most of my payments as promised.