Worst nightmare

I don't even know where to start with your service even complaining is just a waste of time. 1st issue in February you debited me R100 instead of R912 and to my suprise collection calls me and says I owe R300 and something I was confused because I shouldn't owing my debits go off okay, until I went to check my statement and you guys debited R100 so now maths does not add up how do I owe you guys R300 and something and it should be R812, I then call your call center I was transferred pillar to post trying to resolve this with no help and I try again iyoo the worst experience and service (collection department) I got because I ended up crying on how your consultant was speaking and the things was said to me wow only when I cried she gave me the information on how to report this matter that girl cared about the R300 nothing else I explained and explained and explained until I cried her responses wow till to date no feedback about this. 2nd issue as I'm trying to resolve this my contract at work get terminated so I have been trying to apply for the insurance since 15 March 2024, I was told to submit my ID copy and termination letter which I did and got a response that documents are outstanding, calling the insurance department is a nightmare because they don't even inform you which document but you can't get hold of them to find out, you are on hold on calls for long and when you request a call back I'm still waiting for that call. I decided to call another number to get the information wow that all I can say but manages to get it. There's still no feedback I can't afford to pay the debit order kanti why offer the insurance if you going to play cat and mouse game, I'm behind with payments and worried about this month debit mara I was paying insurance to male my life easy while I try find anther job I have to deal with collection calls which I will not answer after how I was treated by them. Hai shame you have added to my depression im even afraid to call because you make your customers cry. 3rd a complaint was made on the same day regarding the consultant and no feedback. African bank you are bullies and you employ bullies too. I'm even afraid to call and do a follow up.