Worst ****ing service ever at African bank

On the 24th of November 2023 I spoke to African bank about my credit card and the person who helped me from African bank said if I settle my credit card there is a 30% discount and then I told him then I will settle my credit card now and then he told me my outstanding balance R3911,80 with 30% discount then it came done to R2715 and then I settle the amount of R2715 and then he told me if my debit order goes of after the settlement I just have to call African bank for a refund then I called them about the refund of the debit order that went off on my bank account after I settle my credit card and then they said they would put in a request for a refund and so I waited for 72 hours and no money is in my bank account of the Refund and then I called them again and then there were problems about the refund and every time they said they would get back to me about the problem with the refund and until today I don't get any feedback about my refund.

So African bank I'm looking for my ****ing money let the Manager of African bank call me because if not you will se big trouble coming for you how long do our people have to wait for you but you are the one to call us if you're looking for money i need my money in my account within 48 hours.

Sorry for my language but I'm GATVOL to waiting for feedback and nothing happened