Worst forensic team ever!!!

I'm here wondering how long does it take your forensics team to make a call, this time I got the best service at the branch. All I can say is that you have the worst forensic team ever, been waiting for the 1st call for over a year now and approaching 2 years, as I'm writing this, I'm waiting for a second call and it's almost the second week waiting. Do I have to wait any longer or what???