JC
Jeandre C
1 reviews | Active since Sept 2020
07 Feb 2025, 09:26
Worst experience with brand new bank account
Opened a new account. Not able to use banking app. Not able to add beneficiary, not able to do once of payment. Basically have a bank account that can deposit funds and do nothing further.
Continuously getting told to go to a branch, its the year 2025 start fixing things remotely?
Also had to phone as they ignore my email requests for 4 days.
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Replies (1)
African Bank's replyOfficial
07 Feb 2025, 11:33Thank you for reaching out. We were unable to verify your identity using the selfie verification. This means we couldn’t authenticate you successfully. For further assistance, we kindly ask that you visit the nearest branch, where our staff will be happy to help you resolve the issue promptly.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply07 Feb 2025, 11:33
Official
Thank you for reaching out. We were unable to verify your identity using the selfie verification. This means we couldn’t authenticate you successfully. For further assistance, we kindly ask that you visit the nearest branch, where our staff will be happy to help you resolve the issue promptly.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***