ND
NATASHIA D
1 reviews | Active since Apr 2011
01 Jul 2025, 14:57
Worst experience ever ...
I just wanted to let ppl know that this was the worst experience of a lifetime applying for credit I am not upset that it was rejected I honestly think it's a blessing from above as this is honestly the worst service ever! Unprofessional, back to front you but I am sure ppl that had the experience will agree so I am not even going to tell my situation as the ppl that did apply would know.
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Replies (3)ND
NATASHIA D's updateReviewer Update
01 Jul 2025, 15:56So just for interest sake, how can I be declined at african bank after an approved application for 4750
And declined but approved for a higher amount and approved ? In all honesty pathetic service no service it's like there is a huge delay and keep on calling to apply after doing an application 🙄 whaha 9 calls alone yesterday. Shame I am so glad I didn't get so called approved after activation of debit ✔ and the downloaded app 🤦🏻♀️ useless really and I am more than happy to show them the new approved application after they declined me and it took less than 10min not 2 whole days. Thank you, capfin
And declined but approved for a higher amount and approved ? In all honesty pathetic service no service it's like there is a huge delay and keep on calling to apply after doing an application 🙄 whaha 9 calls alone yesterday. Shame I am so glad I didn't get so called approved after activation of debit ✔ and the downloaded app 🤦🏻♀️ useless really and I am more than happy to show them the new approved application after they declined me and it took less than 10min not 2 whole days. Thank you, capfin
ND
NATASHIA D's update01 Jul 2025, 15:56
Reviewer Update
So just for interest sake, how can I be declined at african bank after an approved application for 4750
And declined but approved for a higher amount and approved ? In all honesty pathetic service no service it's like there is a huge delay and keep on calling to apply after doing an application 🙄 whaha 9 calls alone yesterday. Shame I am so glad I didn't get so called approved after activation of debit ✔ and the downloaded app 🤦🏻♀️ useless really and I am more than happy to show them the new approved application after they declined me and it took less than 10min not 2 whole days. Thank you, capfin
And declined but approved for a higher amount and approved ? In all honesty pathetic service no service it's like there is a huge delay and keep on calling to apply after doing an application 🙄 whaha 9 calls alone yesterday. Shame I am so glad I didn't get so called approved after activation of debit ✔ and the downloaded app 🤦🏻♀️ useless really and I am more than happy to show them the new approved application after they declined me and it took less than 10min not 2 whole days. Thank you, capfin
African Bank's replyOfficial
01 Jul 2025, 17:31Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the inconvenience and frustration you faced during your application process.
We understand how confusing and disappointing it must have been to receive conflicting outcomes and experience delays in communication. Please know that this is not the level of service we aim to provide, and we take your feedback seriously.
While each application is assessed based on a variety of factors that can sometimes change in a short period (including updated credit information or internal risk assessments), we agree that clearer communication and a smoother process are essential. We also regret the repeated follow-up calls you had to make and any inconvenience caused as a result.
Your African Bank Support Specialist team
We understand how confusing and disappointing it must have been to receive conflicting outcomes and experience delays in communication. Please know that this is not the level of service we aim to provide, and we take your feedback seriously.
While each application is assessed based on a variety of factors that can sometimes change in a short period (including updated credit information or internal risk assessments), we agree that clearer communication and a smoother process are essential. We also regret the repeated follow-up calls you had to make and any inconvenience caused as a result.
Your African Bank Support Specialist team
African Bank's reply01 Jul 2025, 17:31
Official
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the inconvenience and frustration you faced during your application process.
We understand how confusing and disappointing it must have been to receive conflicting outcomes and experience delays in communication. Please know that this is not the level of service we aim to provide, and we take your feedback seriously.
While each application is assessed based on a variety of factors that can sometimes change in a short period (including updated credit information or internal risk assessments), we agree that clearer communication and a smoother process are essential. We also regret the repeated follow-up calls you had to make and any inconvenience caused as a result.
Your African Bank Support Specialist team
We understand how confusing and disappointing it must have been to receive conflicting outcomes and experience delays in communication. Please know that this is not the level of service we aim to provide, and we take your feedback seriously.
While each application is assessed based on a variety of factors that can sometimes change in a short period (including updated credit information or internal risk assessments), we agree that clearer communication and a smoother process are essential. We also regret the repeated follow-up calls you had to make and any inconvenience caused as a result.
Your African Bank Support Specialist team
African Bank's replyOfficial
01 Jul 2025, 17:32Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply01 Jul 2025, 17:32
Official
Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
Your African Bank Support Specialist team