Worst EVER Bank to deal with

I took out a loan and had a credit card from African Bank for years with insurance to cover my debt for retrenchment, death etc. July last year all staff got retrenched when the company I worked for closed down. Took all the paper work to African Bank and it was sent off immediately. Thank God it was nearly paid off and covered by insurance as I was 64 and now 65 years old and cant find any work. Next thing I got a bill loan is in arrears and credit card only 2 installment paid by insurance. You phone get through to call centre only to hear them say you are in arrears. Went to African Bank they phone the same number and you get the same response. how the hell do you speak to accounts where the fault is. impossible, they wont put you through. Now i'm sick and tired of fighting and their threats. All they do is add interrest on every month . Going to ombudsman now and legal aid. I am now applying for my government pension so my wife and I can at least eat and go into an old age home. So go and try your *****ed and ******* ways somewhere else. Wen you ***** up dont try and take it out on old poor people. i've done everythng the correct way. See you in court