Worst Establishment every, stay far away from AFRICAN BANK

It began with a telephone application. I was then told to come into the branch to complete my application and i was advised on what documents to bring in.

I brought all that was needed and then completed my application. The consultant at Balfour park advised that it would be immediate unless employment confirmation was required. I believed her, as i thought she was a trained African Bank consultant.

I waited the whole saturday and then figured it was probably employment confirmation that was required.

Today is monday, i waited until 14h00 and still there was no payout. I called for a follow up and was advised that the lady at Balfour Park branch did not upload my documents and that the process could not continue until she has, i was asked to call the branch and follow up. I called the branch and was told that they are very sorry but the lady that was suppose to do the upload was only informed about training that she needed to attend to today and did not attend to my applicaton but that he would do it immediately. (so if i did not call, who knows when they would have actually began doing what they are paid to do). While assisting with my application, the lady advised that she is working under supervision, so clearly her and her superviser need some training or reminders to their work.

I then called in to follow up again and was advised that the documents have been uploaded, and that the process will begin now.

Now after two whole days i have been advised that the turn around time is 48 hours and no other time can be confirmed.

I called again and the consultant advised that the estimated completion date for the loan is today and that the pay out would take place today, i then called again and the next consultant advised that the estimated completion date is in two more days.

I called again and expressed how upset i am with this service and the consultant on the line advised that she can just tell me what is on the system, i asked how come her info is different to the information that three other consultants provided, she did not know. I told her that i do not want to hear more lies and would like to talk to some one who knew what was happening, she advised that i would get the same information, i told her that is lies and i want to talk to someone senior, she told me to give her time to talk or try call again and the call cut.

Truly the worst service of the year