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Yvette Van Den Berg
1 reviews | Active since Feb 2024
15 Feb 2024, 10:45
WORST CUSTOMER SERVICE EXPERIENCE EVER!!!!
Worst service ever. I lodged a complaint on 30 November 2023. I am still awaiting feedback even after numerous follow-up emails. They refuse to give information. Surely as a client we are entitled to the information that is relevant to us the customer. I want to leave African Bank as a client. One can also never get a manager or person of authority to speak to, only call centre agents that give you the same story from their ridiculous manuals that the repeat. I want a response from the head of customer service Eloise Boezak!!!!!!!
Helpful (0)
Replies (6)0
Replies (6)
African Bank's replyOfficial
15 Feb 2024, 11:58Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.
African Bank's reply15 Feb 2024, 11:58
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.
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Yvette Van Den Berg's updateReviewer Update
15 Feb 2024, 12:07No sms was received, again bad service. Statement made, no action!!!!!
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Yvette Van Den Berg's update15 Feb 2024, 12:07
Reviewer Update
No sms was received, again bad service. Statement made, no action!!!!!
African Bank's replyOfficial
15 Feb 2024, 13:39Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
We hope to talk to you soon.
African Bank's reply15 Feb 2024, 13:39
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
We hope to talk to you soon.
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Yvette Van Den Berg's updateReviewer Update
16 Feb 2024, 09:54No response, I rep**** to the sms sent late yesterday afternoon with no call back!!! The letter i received from African bank was addressed to Ms Dlamini, that is not me. Again just generic letter sent out with no reference to my case whatsoever!!
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Yvette Van Den Berg's update16 Feb 2024, 09:54
Reviewer Update
No response, I rep**** to the sms sent late yesterday afternoon with no call back!!! The letter i received from African bank was addressed to Ms Dlamini, that is not me. Again just generic letter sent out with no reference to my case whatsoever!!
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Yvette Van Den Berg's updateReviewer Update
16 Feb 2024, 10:39I rep**** to sms just now
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Yvette Van Den Berg's update16 Feb 2024, 10:39
Reviewer Update
I rep**** to sms just now
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Yvette Van Den Berg's updateReviewer Update
22 Feb 2024, 11:41Almost a week has passed and still I am waiting for African bank to contact me. My queries have not been resolved- Horrific service!!!
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Yvette Van Den Berg's update22 Feb 2024, 11:41
Reviewer Update
Almost a week has passed and still I am waiting for African bank to contact me. My queries have not been resolved- Horrific service!!!