MM
Morena M
1 reviews | Active since Jan 2024
29 May 2026, 09:54
Worst Customer Service Experience
This is the worst thing I have ever experienced, after struggling to pay my loan for a long time due to African Bank selling my account but still calling me to pay and trying to collect. Finally I got a great consultant who managed to assist me and we paid and settled the account on the 24th of April 2026. Then I received my settlement letter and was promised that it would be removed from my credit record between 14-21days. It is still not removed and now when I try do it on my end from Experian it says it’s invalid as the credit provider does not match. I called them on Wednesday and I was told that sure sure by Friday morning it would be removed. However, it is still not removed and when I call they’re telling me about another 21days. This is the worst feeling ever
Helpful (0)
Replies (45)0
Replies (45)
African Bank's replyOfficial
29 May 2026, 11:39Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply29 May 2026, 11:39
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
29 May 2026, 12:23Hi Morena, I have received an update from our relevant team requesting that you supply proof (Valid Bureau report) that the account still reflects as OPEN from experien for further investigation. You can send it to *** and advise once you have send it.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply29 May 2026, 12:23
Official
Hi Morena, I have received an update from our relevant team requesting that you supply proof (Valid Bureau report) that the account still reflects as OPEN from experien for further investigation. You can send it to *** and advise once you have send it.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
MM
Morena M's updateReviewer Update
29 May 2026, 14:52This is turning out to be the worst, I don’t have a reference number. I don’t even know where to send the documents so I just sent them to *** and wrote my ID number as the subject. Please fix this today as I am truly getting frustrated of your services even when one is try by all means to be polite
MM
Morena M's update29 May 2026, 14:52
Reviewer Update
This is turning out to be the worst, I don’t have a reference number. I don’t even know where to send the documents so I just sent them to *** and wrote my ID number as the subject. Please fix this today as I am truly getting frustrated of your services even when one is try by all means to be polite
African Bank's replyOfficial
29 May 2026, 15:11We understand that you need assistance and how frustrating this may cause however in order for us to assist t with your request you are required to supply proof (Valid Bureau report) that the account still reflects as OPEN from experien for further investigation. You can send it to *** and advise once you have send it.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply29 May 2026, 15:11
Official
We understand that you need assistance and how frustrating this may cause however in order for us to assist t with your request you are required to supply proof (Valid Bureau report) that the account still reflects as OPEN from experien for further investigation. You can send it to *** and advise once you have send it.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
MM
Morena M's updateReviewer Update
29 May 2026, 16:11I did send it a long time ago, why don’t you call directly as you did earlier
MM
Morena M's update29 May 2026, 16:11
Reviewer Update
I did send it a long time ago, why don’t you call directly as you did earlier
MM
Morena M's updateReviewer Update
29 May 2026, 16:26Please check your email inbox of customer documents please because now we are going around in circles. I told the consultant that called me that you guys sold the Acc to ZIG Kwande as a 3rd party and like each and everyone I spoke to they have been saying no it wasn’t sold and it’s active on their side. So now this is truly frustrating, all consultants I have spoken to say different things as if you guys were not provided on the same training regarding issues. I hate taking out my frustration on innocent people but this is resulting to that. Please fix this call me as promised and tell me were to send the proof
MM
Morena M's update29 May 2026, 16:26
Reviewer Update
Please check your email inbox of customer documents please because now we are going around in circles. I told the consultant that called me that you guys sold the Acc to ZIG Kwande as a 3rd party and like each and everyone I spoke to they have been saying no it wasn’t sold and it’s active on their side. So now this is truly frustrating, all consultants I have spoken to say different things as if you guys were not provided on the same training regarding issues. I hate taking out my frustration on innocent people but this is resulting to that. Please fix this call me as promised and tell me were to send the proof
African Bank's replyOfficial
29 May 2026, 16:27Thank you for your reply. Could you please advise if you have emailed the document to the provided email address.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply29 May 2026, 16:27
Official
Thank you for your reply. Could you please advise if you have emailed the document to the provided email address.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's replyOfficial
29 May 2026, 16:54I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply29 May 2026, 16:54
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
MM
Morena M's updateReviewer Update
29 May 2026, 17:11Hi because the chat is public it hides the email address appears as ******** so I can’t see where you saying I should send the proof
MM
Morena M's update29 May 2026, 17:11
Reviewer Update
Hi because the chat is public it hides the email address appears as ******** so I can’t see where you saying I should send the proof
African Bank's replyOfficial
29 May 2026, 17:52We have sent you a direct message with the email address where you can send the required documents. Please let us know once this has been done.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply29 May 2026, 17:52
Official
We have sent you a direct message with the email address where you can send the required documents. Please let us know once this has been done.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
MM
Morena M's updateReviewer Update
30 May 2026, 00:37Sent
MM
Morena M's update30 May 2026, 00:37
Reviewer Update
Sent
MM
Morena M's updateReviewer Update
30 May 2026, 08:36I have sent the report to the email address provided and request that after reviewing it. The consultant who called me yesterday, who was super confident and sure that the loan wasn’t sold as per African Bank records must call me immediately
MM
Morena M's update30 May 2026, 08:36
Reviewer Update
I have sent the report to the email address provided and request that after reviewing it. The consultant who called me yesterday, who was super confident and sure that the loan wasn’t sold as per African Bank records must call me immediately
African Bank's replyOfficial
30 May 2026, 09:58We're giving your concern our full attention, we have received your documents and escalated them to the relevant team for attention it deserves and we'll get back to you as soon as we receive feedback
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply30 May 2026, 09:58
Official
We're giving your concern our full attention, we have received your documents and escalated them to the relevant team for attention it deserves and we'll get back to you as soon as we receive feedback
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
30 May 2026, 09:59We noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply30 May 2026, 09:59
Official
We noted your earlier post and have provided a response there. Kindly confirm its receipt.
MM
Morena M's updateReviewer Update
30 May 2026, 10:58If the below is what you mean then I confirm:
Dear valued customer,
Thank you for your email. This is an automatic response to acknowledge receipt of your email. Please note that this mailbox is for existing queries only i.e where additional documents are required to resolve the query. Please always make sure that your documents are clear and include your query reference number in the subject line. This will eliminate delays in resolving your query.
Did you know that you can get your statement, balance, settlement quotation and paid-up letter on our App, Website, or WhatsApp channel? Our WhatsApp number is ***. To access these and other exciting features, simply register on www.africanbank.co.za or download the African Bank App or register for WhatsApp banking service.
Kind regards
African Bank
Dear valued customer,
Thank you for your email. This is an automatic response to acknowledge receipt of your email. Please note that this mailbox is for existing queries only i.e where additional documents are required to resolve the query. Please always make sure that your documents are clear and include your query reference number in the subject line. This will eliminate delays in resolving your query.
Did you know that you can get your statement, balance, settlement quotation and paid-up letter on our App, Website, or WhatsApp channel? Our WhatsApp number is ***. To access these and other exciting features, simply register on www.africanbank.co.za or download the African Bank App or register for WhatsApp banking service.
Kind regards
African Bank
MM
Morena M's update30 May 2026, 10:58
Reviewer Update
If the below is what you mean then I confirm:
Dear valued customer,
Thank you for your email. This is an automatic response to acknowledge receipt of your email. Please note that this mailbox is for existing queries only i.e where additional documents are required to resolve the query. Please always make sure that your documents are clear and include your query reference number in the subject line. This will eliminate delays in resolving your query.
Did you know that you can get your statement, balance, settlement quotation and paid-up letter on our App, Website, or WhatsApp channel? Our WhatsApp number is ***. To access these and other exciting features, simply register on www.africanbank.co.za or download the African Bank App or register for WhatsApp banking service.
Kind regards
African Bank
Dear valued customer,
Thank you for your email. This is an automatic response to acknowledge receipt of your email. Please note that this mailbox is for existing queries only i.e where additional documents are required to resolve the query. Please always make sure that your documents are clear and include your query reference number in the subject line. This will eliminate delays in resolving your query.
Did you know that you can get your statement, balance, settlement quotation and paid-up letter on our App, Website, or WhatsApp channel? Our WhatsApp number is ***. To access these and other exciting features, simply register on www.africanbank.co.za or download the African Bank App or register for WhatsApp banking service.
Kind regards
African Bank
African Bank's replyOfficial
30 May 2026, 11:08We're giving your concern our full attention, we have received your documents and escalated them to the relevant team for attention it deserves and we'll get back to you as soon as we receive feedback
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply30 May 2026, 11:08
Official
We're giving your concern our full attention, we have received your documents and escalated them to the relevant team for attention it deserves and we'll get back to you as soon as we receive feedback
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
MM
Morena M's updateReviewer Update
01 Jun 2026, 08:50Any feedback?
MM
Morena M's update01 Jun 2026, 08:50
Reviewer Update
Any feedback?
African Bank's replyOfficial
01 Jun 2026, 12:01Hi Morena, we have send a follow up request to the relevant team for further assistance. Will provide feedback as soon as received. we apologise for the delay.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply01 Jun 2026, 12:01
Official
Hi Morena, we have send a follow up request to the relevant team for further assistance. Will provide feedback as soon as received. we apologise for the delay.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
MM
Morena M's updateReviewer Update
01 Jun 2026, 15:12You guys are telling me I must wait another 21 days for you to resolve my matter. That’s truly absurd to say the least, you guys need to accept and communicate that you messed up because this means you only going to file this issue with the credit Bureau now
MM
Morena M's update01 Jun 2026, 15:12
Reviewer Update
You guys are telling me I must wait another 21 days for you to resolve my matter. That’s truly absurd to say the least, you guys need to accept and communicate that you messed up because this means you only going to file this issue with the credit Bureau now
African Bank's replyOfficial
01 Jun 2026, 17:51Hi Morena, we understand your frustration, and I appreciate why the additional 21-day timeframe is concerning. The matter has already been escalated and is currently being investigated. Will provide feedback as soon as received.
African Bank's reply01 Jun 2026, 17:51
Official
Hi Morena, we understand your frustration, and I appreciate why the additional 21-day timeframe is concerning. The matter has already been escalated and is currently being investigated. Will provide feedback as soon as received.
MM
Morena M's updateReviewer Update
02 Jun 2026, 11:52I truly don’t understand what your above message is addressing. Are you saying it’s okay for me to wait for that 21days because clearly the 72 hours that I was promised by the agent that called me has long lapsed
MM
Morena M's update02 Jun 2026, 11:52
Reviewer Update
I truly don’t understand what your above message is addressing. Are you saying it’s okay for me to wait for that 21days because clearly the 72 hours that I was promised by the agent that called me has long lapsed
African Bank's replyOfficial
02 Jun 2026, 15:10We're giving your concern our full attention, we have received your documents and escalated them to the relevant team for attention it deserves and we'll get back to you as soon as we receive feedback
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply02 Jun 2026, 15:10
Official
We're giving your concern our full attention, we have received your documents and escalated them to the relevant team for attention it deserves and we'll get back to you as soon as we receive feedback
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
MM
Morena M's updateReviewer Update
03 Jun 2026, 10:56Guys please share the feedback please, you have been working on this case for more than 4-5days now. You should have a a clue of the process and timeframes not this automated response about referral to relevant department and 21days
MM
Morena M's update03 Jun 2026, 10:56
Reviewer Update
Guys please share the feedback please, you have been working on this case for more than 4-5days now. You should have a a clue of the process and timeframes not this automated response about referral to relevant department and 21days
African Bank's replyOfficial
03 Jun 2026, 14:04We noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply03 Jun 2026, 14:04
Official
We noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's replyOfficial
03 Jun 2026, 15:10Hi Morena, we have send the email with your paid up letter from Zig Kwande. Please let us know should you need any further assistance.
African Bank's reply03 Jun 2026, 15:10
Official
Hi Morena, we have send the email with your paid up letter from Zig Kwande. Please let us know should you need any further assistance.
MM
Morena M's updateReviewer Update
03 Jun 2026, 17:50My paid up letter is from African Bank the service provider I paid because I had an active account with them, who is ZIG Kwande now. You see as long as you guys don’t admit to the ***** you committed here. I will be escalating this
MM
Morena M's update03 Jun 2026, 17:50
Reviewer Update
My paid up letter is from African Bank the service provider I paid because I had an active account with them, who is ZIG Kwande now. You see as long as you guys don’t admit to the ***** you committed here. I will be escalating this
African Bank's replyOfficial
03 Jun 2026, 18:12We noted your earlier post and have provided a response there. Kindly confirm if the paid up letter was received. We sincerely apologize for the delay and any frustration this may have caused
African Bank's reply03 Jun 2026, 18:12
Official
We noted your earlier post and have provided a response there. Kindly confirm if the paid up letter was received. We sincerely apologize for the delay and any frustration this may have caused
African Bank's replyOfficial
03 Jun 2026, 18:13We noted your earlier post and have provided a response there. Kindly confirm if the paid up letter was received. We sincerely apologize for the delay and any frustration this may have caused
African Bank's reply03 Jun 2026, 18:13
Official
We noted your earlier post and have provided a response there. Kindly confirm if the paid up letter was received. We sincerely apologize for the delay and any frustration this may have caused
African Bank's replyOfficial
03 Jun 2026, 18:13We noted your earlier post and have provided a response there. Kindly confirm if the paid up letter was received. We sincerely apologize for the delay and any frustration this may have caused
African Bank's reply03 Jun 2026, 18:13
Official
We noted your earlier post and have provided a response there. Kindly confirm if the paid up letter was received. We sincerely apologize for the delay and any frustration this may have caused
African Bank's replyOfficial
03 Jun 2026, 18:14We noted your earlier post and have provided a response there. Kindly confirm if the paid up letter was received. We sincerely apologize for the delay and any frustration this may have caused
African Bank's reply03 Jun 2026, 18:14
Official
We noted your earlier post and have provided a response there. Kindly confirm if the paid up letter was received. We sincerely apologize for the delay and any frustration this may have caused
African Bank's replyOfficial
03 Jun 2026, 18:14We noted your earlier post and have provided a response there. Kindly confirm if the paid up letter was received. We sincerely apologize for the delay and any frustration this may have caused
African Bank's reply03 Jun 2026, 18:14
Official
We noted your earlier post and have provided a response there. Kindly confirm if the paid up letter was received. We sincerely apologize for the delay and any frustration this may have caused
African Bank's replyOfficial
03 Jun 2026, 18:14We noted your earlier post and have provided a response there. Kindly confirm if the paid up letter was received. We sincerely apologize for the delay and any frustration this may have caused
African Bank's reply03 Jun 2026, 18:14
Official
We noted your earlier post and have provided a response there. Kindly confirm if the paid up letter was received. We sincerely apologize for the delay and any frustration this may have caused
African Bank's replyOfficial
03 Jun 2026, 18:14We noted your earlier post and have provided a response there. Kindly confirm if the paid up letter was received. We sincerely apologize for the delay and any frustration this may have caused
African Bank's reply03 Jun 2026, 18:14
Official
We noted your earlier post and have provided a response there. Kindly confirm if the paid up letter was received. We sincerely apologize for the delay and any frustration this may have caused
African Bank's replyOfficial
03 Jun 2026, 18:14We noted your earlier post and have provided a response there. Kindly confirm if the paid up letter was received. We sincerely apologize for the delay and any frustration this may have caused
African Bank's reply03 Jun 2026, 18:14
Official
We noted your earlier post and have provided a response there. Kindly confirm if the paid up letter was received. We sincerely apologize for the delay and any frustration this may have caused
African Bank's replyOfficial
03 Jun 2026, 18:14We noted your earlier post and have provided a response there. Kindly confirm if the paid up letter was received. We sincerely apologize for the delay and any frustration this may have caused
African Bank's reply03 Jun 2026, 18:14
Official
We noted your earlier post and have provided a response there. Kindly confirm if the paid up letter was received. We sincerely apologize for the delay and any frustration this may have caused
African Bank's replyOfficial
03 Jun 2026, 18:15We noted your earlier post and have provided a response there. Kindly confirm if the paid up letter was received. We sincerely apologize for the delay and any frustration this may have caused
African Bank's reply03 Jun 2026, 18:15
Official
We noted your earlier post and have provided a response there. Kindly confirm if the paid up letter was received. We sincerely apologize for the delay and any frustration this may have caused
MM
Morena M's updateReviewer Update
03 Jun 2026, 18:27What the hell are you talking about
MM
Morena M's update03 Jun 2026, 18:27
Reviewer Update
What the hell are you talking about
MM
Morena M's updateReviewer Update
03 Jun 2026, 20:11You guys are truly annoying me, there is no email I have received from you with a paid up letter attached. Right now I have to struggle while you guys just lie
MM
Morena M's update03 Jun 2026, 20:11
Reviewer Update
You guys are truly annoying me, there is no email I have received from you with a paid up letter attached. Right now I have to struggle while you guys just lie
MM
Morena M's updateReviewer Update
04 Jun 2026, 07:22Please email me that paid up letter
MM
Morena M's update04 Jun 2026, 07:22
Reviewer Update
Please email me that paid up letter
African Bank's replyOfficial
04 Jun 2026, 09:36We noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply04 Jun 2026, 09:36
Official
We noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's replyOfficial
04 Jun 2026, 09:36We noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply04 Jun 2026, 09:36
Official
We noted your earlier post and have provided a response there. Kindly confirm its receipt.
MM
Morena M's updateReviewer Update
04 Jun 2026, 09:40Yes, the email is correct but I haven’t received any email
MM
Morena M's update04 Jun 2026, 09:40
Reviewer Update
Yes, the email is correct but I haven’t received any email
African Bank's replyOfficial
04 Jun 2026, 09:46We have resend the letter to your email, please check within 5 minutes and advise.
African Bank's reply04 Jun 2026, 09:46
Official
We have resend the letter to your email, please check within 5 minutes and advise.
MM
Morena M's updateReviewer Update
04 Jun 2026, 16:31When will this thing be removed from my status
MM
Morena M's update04 Jun 2026, 16:31
Reviewer Update
When will this thing be removed from my status
African Bank's replyOfficial
04 Jun 2026, 17:45Hi Morena, we recommend that you lodge a dispute directly with Experian and submit the paid-up letter provided as proof that the account has been closed. This will assist Experian in verifying the information against the profile currently reflected on the credit bureau. You can get in touch with Experian to check how long it normally takes on their side to respond to a dispute.
Thank you for your patience and understanding.
Thank you for your patience and understanding.
African Bank's reply04 Jun 2026, 17:45
Official
Hi Morena, we recommend that you lodge a dispute directly with Experian and submit the paid-up letter provided as proof that the account has been closed. This will assist Experian in verifying the information against the profile currently reflected on the credit bureau. You can get in touch with Experian to check how long it normally takes on their side to respond to a dispute.
Thank you for your patience and understanding.
Thank you for your patience and understanding.