Worst Customer service experience

I have complained and raised my concerns about the customer service experience from your consultants before and its still ongoing ,im so frustrated today.As money was deducted from my account without my authorisation by your bank and your agent tells me im talking to myself no empathy ,no willingness to even look into the issue and assist his has been my experience with African bank and nothing is being done about it .at this point i feel like my rights as a customer is being violated and i feel like im being bul****

My advise to anyone dont join african bank they have the worst. Customer service agents and nothing is done when u raise concerns or even issues u haveWith An account